Job Introduction
As a Group Manager, you will step into a fast-paced, strategic role with direct responsibility for overseeing the daily operations and services across multiple contract sites within your area. Your role is to not just meet, but consistently exceed client, company, and customer expectations through exceptional service delivery and inspiring leadership.
Role Responsibility
You will be the vital link between our clients, our teams, and the executive vision, focusing on retention, compliance, and growth.
Relationship Management & Retention: Build and nurture strong, positive relationships with clients, external providers, and internal teams to guarantee high staff morale and client retention.
Talent Development: Provide expert support, guidance, and training to all line managers, using proactive supervision and appraisals to drive performance and identify development needs.
Service Excellence: Ensure a consistently exceptional experience by maintaining the absolute highest standards for our service and food offering across all sites.
Business Development: Proactively identify new avenues for growth and play a key role in creating and delivering captivating sales presentations to win new business.
Compliance Leadership: Uphold and enforce the highest levels of compliance with all Health and Safety, Food Safety, and Hygiene legislation across your multi-site area.
New Business Mobilisation: Strategically manage and assist in the seamless operational launch and integration of all new business wins.
The Ideal Candidate
Due to the complex, multi-site nature of this role, we are looking for a highly motivated, adaptable professional with a warm and welcoming demeanour and significant operational experience.
Proven track record in managing large teams across multi-site operations, preferably within the high-paced hospitality or contract catering industry.
Extensive experience in managing and compiling complex budgets alongside a strong overall understanding of business-related finances and P&L management.
Possess exceptional emotional intelligence and customer service skills, with the professional ability to manage complex HR or performance-related issues fairly and effectively.
Strong, up-to-date knowledge of Food and Safety legislation, coupled with the ability to successfully ensure team compliance across all units.
A genuine passion for food and service; you keep current with food trends and industry standards and have a real, demonstrable understanding of what excellent service truly looks like.
Package Description
At Miquill, we believe our people are the heart of our success, which is why your happiness and health are of utmost importance. We offer a comprehensive and competitive rewards package that goes well beyond salary:
Competitive Pay & Security: Enjoy a competitive salary and company pension scheme.
Health & Future Planning: Benefit from Private Healthcare and Life Insurance for peace of mind.
Work-Life Support: We offer Company Sick Pay and Enhanced Parental Leave to support you during important life stages.
Financial Perks: You'll receive a Car Allowance and access to a comprehensive discount platform designed to save you money on everyday purchases.
Birthday Treat: Take an additional day's leave to celebrate your birthday!
We expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, and an enhanced DBS disclosure will be sought by the company.
About the Company
Miquill is a specialist school catering business born out of passion for great-tasting food since 2009. We’re not just serving lunch; we’re all about providing fresh, delicious and exciting food that brings a healthy dose of fun to the school day!
We're a small, independent, Midlands-based company with a genuine family feel. Building strong relationships is key—that means you are important to us! Your well-being, development, and growth opportunities matter. We focus on rewarding our teams and recognising hard work to make sure you feel happy and valued every day.